General Policies

1. Cancellations

Cancellations without penalty must be made before the start of the check-in day. For example:

• If check-in is January 1st and the policy allows cancellations up to 2 days prior, the cancellation must be made before 11:59 p.m. from December 29th.
• Exceptions may be considered with prior authorization from the hotel.

2. Early Check-out or No Show

Early check-out or no show will generate a penalty of 100% of the total reservation. Exceptions may be considered with prior authorization from the hotel.

3. Reservation Modification

Non-Refundablereservations do not allow date or name changes. Extending your reservation means maintaining the original policies and restrictions. Exceptions may be considered with prior authorization from the hotel.

4. Refunds

No refunds will be made for late check-in or early check-out. For flexible bookings with partial or full refunds upon cancellation, the refund will be processed within 10 business daysof appropriate request and confirmation.

5. Important Information

• Stay extensionsrequire a new reservation.
• All guests must be properly registered at the time of booking;
• Availability of accommodation for additional guests is not guaranteed.
• Guests under 18 years of age may only check in when accompanied by a parent or legal guardian.
• The price does not include additional charges for hotel services (minibar, telephone calls, etc.), taxes or other charges.
•   Regulatory Surcharges. These charges will be determined at check-out.6. Non-Refundable Fees

  By making your reservation, you agree that transaction feesand associated service fees are non-refundable. This means that in the event of cancellation of your reservation, these costs will not be refunded, as they correspond to the services processed at the time of confirmation.

  
  

  Force Majeure Policy

  
  

  1. Natural Disaster

  A return certificatewill be issued, valid for unused nights, within 1 calendar year. This certificate is not transferable or redeemable for cash, and is subject to availability and restrictions.

  2. Natural Disaster Alert

  There will be no penalty for date changes until 72 hours after the alert is issued.

  3. No Shows

  There will be no penalty from the time the alert is issued until 5 days after the hotel resumes normal operations.

  4. Early Check-Out

  Early check-out will not incur any penalties, and the guest will receive a certificatefor unused nights, valid for 1 year.

  5. Rescheduling

  The original fare will be guaranteed for travel within one year of the original booking date. Rescheduling must be within 30 days of the natural disaster, with applicable seasonal restrictions.

  6. Policy Changes

  This policy may be subject to change without prior notice.